Nadra Jobs 2025 Call Center Agent 

CAREER OPPORTUNITIES

Nadra Jobs 2025 Call Center Agent : NTL is seeking highly skilled and experienced professional for following positions:

VACANT POSITIONS

• Call Center Agent
  • Graduation from a reputable University
  • Job location: Islamabad
  • Minimum 3 x Years of Experience
  • Prior experience in a call center or customer service role is highly preferred. Experience in handling billing inquiries, troubleshooting, and offering technical support will be a significant advantage

Skills Required:

Excellent interpersonal skills:

 Ability to build rapport with clients and colleagues

• Strong communication & problem-solving skills: Clear and concise verbal and written communication
• Handling Complaints: Handling customer complaints and inquires via phone calls & email
• Service Improvement: To assist in developing new customer service protocols which resultant decrease in monthly customer complaints
• Active Listening: Inbound support agents excel at actively listening to customer inquiries, identifying their needs, and addressing their concerns efficiently
• Empathy & Patience: They exhibit strong empathy, remaining calm and patient, even in difficult situations, ensuring that customers feel understood and valued
• Proficiency in MS Office & VICIDIAL/Call Center Application: For documentation and communication
• Typing skills: Fast and accurate typing with attention to detail
• Multi-tasking: Efficiently handle multiple calls or queries at once, ensuring all customer interactions are addressed in a timely manner while maintaining professionalism.

Additional Information:

• This role involves working in shifts to provide support around the clock

IMPORTANT INSTRUCTIONS & HOW TO APPLY

1. The deadline for submission of application is 19th January, 2025 and only online applications will be accepted.
2. For further details and to apply, please visit: https://careers.nadra.gov.pk.
3. Selected candidate will be hired initially for contract period of 3 x year (extendable if required) and will be on 6-month probation period.
4. Management reserves the right to accept/reject any application without assigning any reason.
5. Only shortlisted candidates will be called for test/interview.
6. Candidate shall be disqualified if false information is provided.
7. 5 years’ relaxation in age is already included in above age limit.
8. Selected candidate shall provide Medical Fitness and Character Certificates.
9. Employees serving in Government/Semi-Government departments must provide/attach No Objection Certificate (NOC) at the time of submission of application.
10. No TA/DA will be admissible.
11. Attested degrees from Higher Education Commission (HEC) must be provided at the time of interview.
12. Females, Minority, Trans genders and Differently-abled candidates are encouraged to apply.
13. Electronic gadgets, mobile phones, smart watches etc. will not be allowed during test/interview.